Temporary Spa Closure

Posted: March 23, 2020 By:

Dear customers and supporters,

It is with the greatest of regret that I have to type this.

Covid-19 has been an extraordinary event that has led to a completely unprecedented change for us here at the spa.

It deeply hurts put this, but the spa will be closed until further notice – with a review to occur in the forthcoming weeks as to when we will re-open.

If you have already booked, we would like to kindly ask for your generosity to accept a gift voucher to be booked for a future date instead of requesting a refund as the financial position of the spa has unfortunately been put under immense strain in the recent times that have occurred. We are in discussions with funding specialists to see what support can be offered to help levitate the situation.

If you are adamant that a refund is necessary, then we will need to kindly request for your patience whilst the spa tries it’s best to achieve this arrangement for you.

We have been inundated with calls, so we would need to ask that all requests are put forward on email.

It’s with the kindest of regards that we leave this message, and we would like to ask everyone to be safe and come together through this difficult time.

All the best,

Ramy Hallak

General Manager