Please notify our receptionists prior to booking your session if you have high blood pressure, any medical conditions, physical ailments, disabilities or allergies, or if you are pregnant.
Please arrive 15-20 minutes before your appointment, in order to register, change and begin your session on time.
Please dress however you feel most comfortable. Bathrobes, pestemal, slippers, kessa and all the products are provided for most of the Hammam rituals.
During your session
Please let your therapist know if you wish to adjust anything in your treatment room. This is your time and you should enjoy the experience – we are happy to modify the room temperature, the massage pressure to suit your desire. We are here to ensure your personal comfort.
Casa Spa policies
In consideration of other guests, we ask that you turn off your mobile phone.
Hammam rituals and beauty services require advanced reservation and payment. Payment can be made at the time of your booking, either in person or by phone with your credit card number. Please give us at least 48 hours notice if you need to cancel or change your appointment. A 50% charge will be applied for treatments not cancelled 48 hours in advance. Missed appointments will be charged at 100%.